How to request deletion
- Download invoices, receipts and reports you still need. An authorised user can also permanently delete selected modules under Settings. That deletion is immediate and cannot be undone.
- Send the form on this page. Use the email address on the BlueQ account, and include the business or workspace name so we can find it.
- We reply by email to confirm the request is from the account contact. We do not close the account until that confirmation.
- After confirmation, we close the account and delete or de-identify the workspace content within a reasonable time, as described in the privacy policy.
If you are a client, shopper or member of staff of a business that uses BlueQ, write to that business. They control those records. We will point you to them if you write to us.
What is deleted, and what is kept
Deleted
- The BlueQ account: name, email, phone, password secret or sign-in token, role, optional two-factor destination, and Google or Apple identifiers if those sign-in methods were used.
- Workspace content associated with the account: invoices, clients, orders, stock, POS sales, store orders, messages, uploaded receipts and images, API keys, and sandbox data.
Kept
- Subscription, payment and security records, for as long as tax, accounting or legal duties require, including record-keeping under the Revenue Administration Act.
- API and sign-in logs, kept for security and support and then deleted or reduced.
Payment card numbers and mobile-money PINs are handled by the payment provider, not stored by BlueQ. Closing the account does not cancel a charge already taken by a payment provider.
Send the request
We reply by email. Use the address on the BlueQ account.
